Q

How long does it take to complete a request for benefits?

A

On average, benefits have been paid within 35 calendar days from the date the request is first submitted. Prompt submission of your qualifying documentation is essential for timely processing.
 

Q

Can I continue to drive my car while my request is being processed?

A

YES. Your car and related financial obligations remain yours until your benefit is approved. Once approved, a WALKAWAY benefit consultant will give you instructions for returning your vehicle.
 

Q

There is no equity in my car because I financed my taxes and put no money down. What if the benefit amount isn’t enough?

A

In the case of more expensive vehicles, custom items or the financing of taxes and extras, the benefit amount may not be enough to cover the financing shortfall, should you elect to return your vehicle. In this case, you would be required to make up the balance with your own funds. You may wish to choose an enhanced WALKAWAY coverage, which covers financing shortfalls for additional amounts.